-
Data ownership remains with the customer at all times. We do not convert or modify your data in any way, and it is stored in the same way as it is when you create it (documents stored as files, etc…). This allows you to use your data with any services...
-
Every service we provide is protected using enterprise-grade anti-virus solutions which are integrated with the hosting platform and are monitored. All our email services also include anti-virus and anti-spam protection to keep these risks under...
-
What about Microsoft licencing how is that sorted?
We include all Microsoft licensing as part of our monthly subscription fees, and this includes the operating systems, server systems and applications that are accessed through our services.
-
If I lose the Internet I can't work?
In fairness if you lose the internet in the office it will slow everyone down and limit what you can do. With a hosted desktop you can just pick up your laptop, smartphone or tablet, find an internet connection and you're good to carry on. Additional...
-
We use specific software programs, do you support these?
We can migrate any software programs you use, and even speak direct with the vendors so we can install any updates or upgrades required for you.
-
Will I lose any data when I switch to your Hosted Exchange?
No - we will make sure that all your emails are migrated across, and monitor the migration to guarantee this. We also carry out migrations over weekends/evenings to minimise disruption. All our Hosted Exchange packages include support, anti-virus,...
-
Do I need completely new hardware to access a Hosted Desktop?
No, is the simplest answer. As the desktop is hosted, as long as you have a working device that can connect to the internet you are good to go. Sometimes there may be a need for client hardware, but don’t panic we can provide or recommend a device to...
-
We have an existing IT support team – how does this work?
There are a number of ways of working with existing IT teams - we will work with our customers to identify the right support arrangement. Typical support arrangements include: Joint support arrangements (we share the support work). All level 1 support...
-
We already have an IT provider – how does this work?
IT arrangements vary significantly, and we will work with customers and IT providers to ensure effective support is provided. For many companies the IT provider covers all support. We can still provide our services, but end user support would be...
-
What level of support do you offer?
Our support is operated remotely, and you get the direct number of a dedicated support engineer who gets to know your business and team. Our support policy includes dealing with all IT related issues, and we work with other providers so that your...
-
Can you offer short term contracts?
For our Cloud Backup services (including Veeam Cloud Connect) we offer a rolling one month contract as standard. If you have a short term requirement for any of our other hosted services (for example for a small trial deployment of desktops), then...
-
For the majority of our hosted services our minimum contract is 12 months, going onto a rolling month basis after this. At any time you can add and remove services as your needs change (within the initial 12 months you cannot go below the initial...
-
We operate a monthly fee, so there is no need for the significant captial investment every few years to replace and upgrade IT systems. A massive benefit is that all support costs are incorporated into the monthly fee so you can do away with call out...
-
-
Veeam Cloud - Cloud Repository for your Veeam Backups
Easily integrate off-site backups with your existing Veeam environment with Cloud Connect services. Expanding our existing Backup and Disaster Recovery Services, Blue Sky Systems is pleased to announce the availability of a Veeam Cloud Connect service....
-
Get Enterprise Quality IT from the Blue Sky Systems platform. The Blue Sky Systems platform has been developed by assessing the best technology vendors for each component. We have taken into account the following factors in every selection we have...
-
Do Anything, Anytime, Anywhere
Access from Anywhere Need access to applications and data when out of the office? In a meeting and need information to resolve an issue? Realised on your way home there was something you should have done before leaving the office? On holiday and need...
-
To access the Blue Sky Systems services you will need to use a range of end-client hardware, much of which you probably own already. Almost every device can connect to a hosted desktop or service, with access possible from anywhere with internet...
-
-