MSP Managed Service Provider

Cutting-edge IT without the headaches

You already know that the way you use data will define the future success of your business. And behind the scenes, technology is the key enabling factor.

‘The biggest benefit of a Managed Service is that it allows Senior members of staff to significantly reduce the time they spend worrying about IT’

But you also realise that more IT requires more resources to ensure everything is running correctly and that you realise the maximum return on your investments. You also know that IT skills don’t come cheap. So how do you balance the need for new technologies with the limited resources you have at your disposal to support them?  By moving to a managed IT support services model.

What does MSP support look like?

Ultimately, Managed IT allows your senior members of staff to significantly reduce the time they spend worrying about IT. They can then devote their attention to the activities which will help carry your business forwards.


A true managed service offers a complete set of key services designed to reduce pressure on your in-house resources and help you achieve your strategic IT goals.

We can tailor a completely bespoke managed service package that is suited to your specific business needs, something we believe sets us apart from other IT providers. Our consultative approach takes a holistic view of your current IT, and we then work collaboratively with you to decide on the right solution for your unique business.

Strategic consultancy infographic

IT Life Cycle

Managing the full life-cycle of IT

We don’t just look at the here and now, our systems are designed to be flexible and adaptable to changes in your business or technology, assuring you that your system will be built to last. That’s not to say you will need to adapt to changes in technology, our team of experts will be here to guide you on which latest trends affect you and those you can ignore, meaning you don’t need to become IT experts yourselves to evaluate changes in the market.

Here at Blue Sky Systems, we are never further than a phone call away. Our dedicated IT support for businesses helpdesk is available, so you can always get help and advice whenever you need it. We can also arrange regular on-site visits from one of our engineers to ensure your IT systems are fully optimised for the best performance.

A Managed Service is based on a complete set of key services:

on site support icon

On-Site support:

  • Carrying out daily user support.
  • Supporting infrastructure and services (including servers, networking and internet filtering/connectivity).
  • Maintaining physical equipment such as desktops, servers and projectors.

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Remote support:

  • Providing escalation of issues that on-site staff are not able to resolve without additional assistance.
  • Service Delivery Management:
  • Providing management, guidance and support for the staff, including target-based goals for service delivery.
  • Interfacing the school's Senior Management on all IT issues.
  • Providing IT service reporting.
  • Supporting the learning and development required to maintain and improve the teams’ skills.

on site support icon

Monitoring & Pro-active Support:

  • Monitoring the IT systems to record and alert faults which will affect the end users.
  • Investigating and resolving issues, including working on recurring issues to further improve the IT systems.

on site support icon


  • Identifying items which require investment to further develop the IT systems.
  • Reviewing the long-term strategic IT plan with Senior Management.
  • Developing and maintaining the long-term strategic IT Plan.
  • Implementing the strategic plan